FAQs
How do I place an order on your website?
To place an order, simply browse our site to find your desired product and add them to your shopping cart. This will guide you through to the checkout page where you will need to provide your delivery information and choose a payment method. Review your details and confirm the purchase to complete the process.
What payment methods do you accept for purchases?
During the checkout at our website you can select the following secure payment methods
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Maestro
- Mastercard
- PayPal
- Shop Pay
- UnionPay
- Visa
How long does shipping usually take?
Our standard shipping time frame is 2 to 5 business days.
What is your return and refund policy?
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for. That's why we offer 30-Day Returns, we even pay the return shipping fee. For more information please refer to our Refund Policy.
How can I track the status of my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package through the designated courier’s tracking service.
Are the products on your website currently in stock?
We strive to keep our inventory up-to-date. However, due to high demand, some popular items may occasionally go out of stock. If a product is out of stock, you will see a notification on the product page. Most products restock regularly, so please check back or contact our customer support for further assistance.
Are there shipping costs associated with my order?
We offer free shipping to customers in the UK.
Can I cancel or modify my order after it has been placed?
If you would like to cancel an order, please email or call our customer service team immediately. Cancellations received before shipment will receive a full refund. Orders cancelled after items have shipped will follow our 30-Day Return policy.
How can I get in touch with your customer support team?
You can contact our team in any of the following ways:
Phone: 020 8064 2643
Email: info@campernation.co.uk
Address: 245 Rotherhithe Street, London, SE16 5FT, United Kingdom
Contact form: Get in touch
Our contact times are below:
- Monday to Friday: 9:00 - 17:30
- Saturday and Sunday: 9:00 - 13:00
Do you provide discounts for bulk orders?
Yes we offer discounts on bulk or wholesale orders. If you are interested in making a purchase, please reach out to our sales team. We will provide you with further information and pricing based on your requirements.
What is your warranty or guarantee policy?
While we stand behind the quality of our products, sometimes issues do happen so if you encounter any please contact us. Many of our products are covered by a manufacturer's warranty and those that are will be clearly identified on the product page.
What should I do if I receive a damaged or defective item?
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to info@campernation.co.uk the day of delivery.
CamperNation will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.