Refund policy
This return policy is valid for the countries: United Kingdom
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 100-Day Return Policy.
If you decide you want to return an item for any reason within 100 days after receiving your order, please email us at info@campernation.co.uk with your order number and we will provide detailed instructions on how to process the return.
Due to the size and specialist nature of many of our products, customers are responsible for return delivery costs unless an item is faulty, damaged, or supplied incorrectly. Collection and return charges for large items can be significant, so we always recommend speaking with our team first before arranging a return.
Please note that bespoke, made-to-order, or customised products may be exempt from standard return rights.
Nothing in this policy affects your statutory rights.
Once your return item(s) have been received and inspected, we will send you an email notification that we have processed your return payment. Payment will be processed within 7 days of the inspection taking place, to the same payment method used for the original purchase.
Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to us in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use, they will not be accepted and no refund will be given.
Any items that have been built or installed are not eligible to return.
Exchanges
We also accept exchanges within our 100-Day Return Policy. If you find that the item you ordered doesn't meet your needs or isn't the right fit for your vehicle, you can exchange it for another product.
To initiate an exchange, simply follow the same process as a return: email us at info@campernation.co.uk with your order number. After we receive the returned item, we will send you the new product.
Please note the following when processing exchanges:
- Items must be returned in "Like New" condition.
- The new product must be of equal or lesser value to the original order. If you are exchanging for a higher-value product, the difference will need to be paid.
- Exchanges are subject to stock availability.
- Return shipping costs for exchanges are the responsibility of the customer unless the item is faulty, damaged, or supplied incorrectly.
Damages
If the product is damaged on arrival, you must make note of it immediately when signing for delivery and send photos to info@campernation.co.uk on the day of delivery.
We will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by us prior to being processed.
We will ensure you get the product you ordered, undamaged, within 5 working days of us being notified. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call us immediately.
Cancellations received before shipment will receive a full refund.
Orders cancelled after items have shipped will follow our 100-Day Return policy.
Incorrect products
If you receive the incorrect item please let us know by sending an email to info@campernation.co.uk with your order number.
We will arrange and pay for return shipping of the incorrect product and for shipment of the correct item to you.
We will ensure you get the product you ordered within 5 working days of us being notified.
Is there a restocking fee?
No.
Other Return Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return.
- We only sell to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances.
- Please note that bespoke, made-to-order, or customised products may be exempt from standard return rights.